Q: Do you do wholesale?
A: Yes, we do, please click here for details.

Q: Do you ship internationally?
A: Yes, we do ship to all EU countries, Switzerland, Norway, Israel, United States, Canada, Australia, New Zealand, Singapore and Japan.

Q: How much postage do I need to pay for my order?
A: We offer free shipping for all orders over £15 to all destinations, please check the shipping page for details.

Q: Your website has very low prices, how about the quality?
A: All the products on our website are imported directly from manufacturers in China or Japan, no middle man, that's why we are able to keep the prices low.We are very confident about the quality of our products, full refund are guaranteed if you are not satisfied with the quality.

Q: Where will my order be dispatched from?
A: All the products on our website are located in West Yorkshire, UK, and your order will be dispatched from there as well.

Q: Can I return my order for refund or replacement if I am not satisfied with them?
A: Yes, refund and replacement are guaranteed if you are not satisfied with our products. Please contact us first before you sending order back to us.

Q: How long the delivery takes?
A: Your order normally will be dispatched within 24 hours after we receiving the clear payment (except weekends and bank holidays), the delivery time will depend on which shipping method you choose when you check out. For UK customers: we offer Royal Mail 1st class standard(1-2 working days), 2nd class standard ( 2-4 working days), 1st class recorded(1-2 working days), special delivery (next working day before 1pm) and standard parcels(3-5 working days). For international customers: we offer Royal Mail Airmail which takes about 1-2 weeks to Europe, 2-4 weeks to destinations outside Europe.

Q: Why can't I find the order I made previously in my order history?
A: Our system will not log your order as a completed order until you have been redirected back to our site from Payment site (Paypal or Google checkout), the reason for this is that you didn't wait to be redirected back to us.

Q: What should I do if I still haven't received my order after the expected delivery date?
A: Majority of parcels will be delivered in time, but occasionally there are some delay for some reason, which is postal service's responsibility and beyond our control. Please go to your local post office (Royal Mail delivery office for UK customers) to check if they have parcel for you, most missing parcels were stocked in delivery office; if not, contact us.

Q: What payment method do you accept?
A: We accept all major credit / debit cards (via paypal and Googlecheckout), bank transfer (contact us for details), and cheque (UK customers only) or postal order(UK customers only). If you want to send cash, please make sure using registered mail and it's all at your own risk.

Q: Can I pay by credit / debit cards?
A: Yes, we do accept almost all major credit and debit cards via paypal and Google checkout, just choose one of them as payment if you would like to pay by card, then follow the on screen instruction.

Q: Do I need a Paypal account to pay with Paypal?
A: No, you don't have to have a Paypal account to pay with Paypal, and it's optional for you to choose whether you want to create a Paypal account or not after you made a payment with Paypal.

Q: What is Googlecheckout?
A:Google checkout is an on-line checkout process run by Google, want to know more information about Google checkout.

Q: Do you accept other currencies apart from UK pound?
A: Yes, but you have to pay with paypal or google checkout which will convert your currency into UK pound (GBP) automatically, or send cash. We only accept cheque or money order in UK pounds. Please check current currency exchange rates to make sure you know the correct prices. The current currency exchange rates can be found at XE.com (Note: Paypal currency exchange rates may slightly differ from the market rates.)

Q: Will my credit card information be safe with your website?
A: We do not ask, store or hold any credit card details to process your order; when you check out, you will be passed to Paypal, which is an easy-to-use and secure on-line payment website.

Q: Why Cannot I find the order I paid for in my account history ?
A: The reason for that is you did not wait for Paypal or Google checkout to redirect you back to our site after you made payment, so our system failed to record your order as a paid order. We can check your order on our side. Please WAIT until Paypal or Google checkout redirect you back to our site before you close the browser !

If you still can not find answer to your question, please contact us..