Delivery & No Quibble Returns
We use Royal Mail for delivery. The order normally will be dispatched within 24 hours after receiving the clear payment. Dispatch cut-off time is 12 noon. We only dispatch orders on working days (weekends and public holidays do not count as working days). You are welcome to come to pick up your order, please call us at 01484 961616 to arrange a pickup appointment.
Please be aware that due to current strike actions taking place ALL mail services are delayed. The next day service is also not guaranteed at the moment so may take 3-4 days for delivery. Please bear this is mind when purchasing this service. During these strike days we will have no post collection. We appreciate your patience during these times. The next strike action is 23rd and 24th December.
We will be closed over the Christmas period so our last post collection will be Thursday 22nd December. We will re-open for shipping on Thursday 29th December only until the new year so please take this into consideration when placing an order.
Standard delivery is free to any UK address irrespective of how large or small your order is and normally takes 2 - 5 working days. If you choose Royal Mail Special Delivery Next Working Day by 1pm, please submit your order before 12 noon as orders received after this dispatch cut-off time may not be despatched until the following working day.
UK Standard Delivery (Royal Mail 2nd class delivery) - Free
UK Royal Mail Special Delivery Next Working Day by 1pm - £9.99 (flat rate) Not Guaranteed due to strike actions
Europe Standard Delivery (Royal Mail Airmail) - £3.99 (flat rate) or free for orders over £200 - 7 - 21 working days
Europe Tracked Delivery (Royal Mail International-signed-for / Tracked & Signed) - £12.99 (flat rate) 5 -7 working days
Outside Europe Standard Delivery (Royal Mail Airmail) - £4.99 (flat rate) or free for orders over £300 - 7 - 21 working days
Outside Europe Tracked Delivery (Royal Mail International-signed-for / Tracked & Signed) - £15.99 (flat rate) - 5 -7 working days
For orders delivered to Germany, Oriental Direct Ltd is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR). Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. Our Dual System partner is Activate by Reclay. Please recycle when you can. Thank you!
No Quibble Returns
Refund and replacement are guaranteed if you are not satisfied with our products, we will give you a full refund, provided that you return them to us in their original condition. Please return them within 14 days after receiving your order.
If you are in the European Union and you cancel your entire order within fourteen days after the day you receive it, we will refund the postage and packing costs you paid as part of that order (if any).
If you asked us to send special delivery / signed-for or tracked delivery and paid for it, we will only refund the cost of Standard Delivery postage and packaging cost.
Oriental Direct Ltd,
Unit 5, Brookfoot Business Park,